Our Policies & Guest Information

Transparency matters to us. Here’s everything you need to know about our booking terms, cancellations, and our commitment to sustainability and guest care.

1. Cancellation Policy

You can cancel or reschedule up to 24 hours before your tour begins for a full refund. For private or custom tours, different terms may apply—we’ll always confirm those when you book.

For any cancellations within 24 hours of your tour departure time, the wine tour payment cannot be refunded.

Please contact us with any changes or cancellations by either calling us on Freephone: 0508 QUEENSTOWN (0508 783 367), International Phone: +64 21 0293 7491 or email us at info@alpinewinetours.co.nz.​

2. Liability Waiver

Limitation of Liability: Alpine Wine Tours is not responsible for personal belongings or any injuries incurred during the tour.​

3. Privacy Policy

Data Collection: We collect personal information solely for booking purposes and do not share it with third parties without consent.​

4. Frequently Asked Questions (FAQ) Link

More Questions? Visit our FAQ page for further details.